<![CDATA[SkyNetHosting.Net Inc.]]> <![CDATA[How to reduce the number of inodes/files on cPanel account?]]> What is an inode?
An inode is a data structure used to keep information about a file on your cPanel hosting account. The number of inodes indicates the number of files and folders you have.  
Every file (a webpage, image file, email, etc) on your account uses up 1 inode.


How do I know if my cPanel account is above the limits?
An inode usage counter can be found within cPanel on the left hand column where your accounts usage limits are recorded.


How do I reduce my inode usage?
1) Remove unused files/folders
You can go through your account using either the File Manager or through FTP. All files and folders that are no longer required should be removed.  
This would include outdated scripts, or development sites that are no longer needed. Not only do these pose a security risk, but they also use inodes on your account.
 
2) Archive old emails
Each email stored on the server adds to your inode usage. If you store emails on the server indefinitely you could look at archiving emails older than 12 months and storing them locally on your computer.  
This would reduce the number of inodes on your account and bring it within the limits. One of the primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking  
their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit.  
To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: :fail: No such user here.
 
3) Remove cache files
Certain website software generates cache files, which is used to improve performance on your site, one of these is Joomla.  
You should have a look at the cache folders to see if there is a large amount of files being generated. Most of these sites have a purge functionality which would regularly clear the cache folders.  
These options may vary, but can usually be found within the administrative area or back-end.
 
4) Other usage
If the account is still using a large number of files you could have a look at the disk usage as this should provide a good indicator of where the files are being used. This can be seen within cPanel -> Files -> Disk Space Usage 

If you need any assistance with reducing inode usage please do not hesitate to log a ticket on our helpdesk. Please bear in mind any changes to inodes may take 6 - 24 hours to reflect.

]]> <![CDATA[Accessing your Control Panel (cPanel/WHM)]]>
http://yourdomain.com/cpanel
http://yourdomain.com:2082
http://yourip/cpanel
http://yourip:2082

Your WHM (WHM is only available for reseller, dedicated and VPS clients) control panel is accessible via any of the following links:

http://yourdomain.com/cpanel
http://yourdomain.com:2086
http://yourip/cpanel
http://yourip:2086


Your control panel/s run on ports 2082 (cPanel) and 2086 (WHM), so if you are behind a firewall or proxy server you might have trouble accessing your control panel if that port is blocked. Unfortunately, there is no way around this and the only resolution is to talk to your Network Adminstration about opening up that port for you.
]]> <![CDATA[Do you have a manual for your control panel?]]> Yes, the manual for our cPanel control panel can be accessed via the following url:

Click Here to access the control panel manual.

]]> <![CDATA[Error 500/503/508 - CloudLinux Resource Limit Is Reached Errors a...]]> This article discusses how Cloud Linux monitors and regulates resource usage on shared and reseller hosting servers to improve performance, stability and uptime. CloudLinux is an operating system that includes many features for optimizing shared hosting servers. Because shared and reseller servers host many accounts, an account using too many resources can lead to problems on the entire server. CloudLinux helps prevent these types of problems by actively monitoring resource usage, and proactively limiting accounts when they exceed predefined resource usage limits.

CloudLinux Limit Types and Related Errors

SPEED Limits (CPU Limit): If your cPanel account's CPU usage exceeds predefined limits, Cloud Linux slows it down to acceptable limits. Your site remains available during this time. When CPU usage falls below the maximum limit, CloudLinux stops limiting your site. DDoS (Distributed Denial of Service), spambot, and brute force attacks are all possible causes of high CPU usage. A poorly configured site can also cause this limit to be reached.

To determine your account's current SPEED/CPU usage, log into cPanel. On the cPanel home screen, under Stats, locate CPU Usage.

Disk IO Throughput (IO/IOPS): If disk usage exceeds predefined limits, CloudLinux slows down your site to bring it back within acceptable limits. Your site remains available during this time.

Memory Limit (PMEM/VMEM): CloudLinux monitors your account's virtual and physical memory usage. If memory usage exceeds predefined limits, visitors to your site receive “500 Internal Server Error” or “503 Error” messages in their web browser. Additionally, CloudLinux slows down your site to bring it back within acceptable limits.

To determine your account's current memory usage, log into cPanel. On the cPanel home screen, under Stats, locate Virtual Memory Usage and Physical Memory Usage. 

Process usage Limit (PMEM): CloudLinux monitors the number of processes running on your account. HTTP, SSH, CGI, and PHP connection requests all count towards this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily in place to help prevent DDoS, spambot, and brute force attacks from affecting entire servers. However, a poorly configured site can also cause this limit to be reached.

To determine your account's current process usage, log in to cPanel. On the cPanel home screen, under Stats, locate Entry Processes.

Primary Reasons for These Above Errors:

Comment spamming: When spambots finds an outdated CMS such as wordpress or a web form, massive simultaneous connections are opened to fill the website with spam advertisements. Since such comment spamming is automated, multiple simultaneous connections are opened from different IPs. This exhausts the “Entry Process limit” and renders the website inaccessible with 508 error.

Brute force hack attempts: A popular way to hack into a website is to guess the right admin login details. This process is called brute forcing. Attack bots try various combinations of username and passwords at a very high rate from different IPs in order to get admin access. During such attacks, the “Entry Process limit” is easily exhausted. Such attacks are characterized by a high number of connections to a single file, often lasting for only less than a second. 

In both of these situations you can try to block related connecting IPs from cPanel > Site Management > Ip Deny Manager or you can  install plugins such as WordPress ReCaptcha or WordPress Website Security to prevent these attacks and then we would recommend to keep an eye on your Entry Process usage from cPanel > Metrics > Resource Usage Overview > Click Details > Set Time Frame to 24 Hours. 

Specific Component or Plugin: You can check with our support for assistance in identifying any extensions or processes that are acting as resource hogs. Sometimes, a specific plugin consumes lots of resources due to sloppy programming, and you’ll want to delete the or uninstall the plugin. If you need the features the extension provides, consider looking for a trusted replacement on the Joomla Extension Directory or WordPress repository; both of these resources are huge so you’re sure to find multiple alternatives for any plugin that you use; hopefully one that let’s resource-intensive!

Hacked Website: You might think this is obvious, but many hackers don’t make a habit of leaving a trace. Instead, after hacking your site they’ll add a script that could generate false requests, ultimately wasting your resources on nothing or making the script-maker money. If you think site is hacked you can open a ticket to our support and we can have it checked for you.

Sudden Increase Valid Website Traffic: Some websites achieve a sudden increase of valid traffic, usually during a marketing campaign or during festive seasons. In such situations, you may need to purchase more resources or upgrade the related user to larger plan with more resources. 

More Information About Cloud Linux Limits - For more information please visit http://docs.cloudlinux.com/limits.html

]]> <![CDATA[How can I check the disk space usage of my account in detail?]]> Disk Space Usage.]]> Disk Space Usage.]]> <![CDATA[How do I access my control panel (cPanel) before domain propagati...]]> You can access your cPanel before your domain has propagated via: http://your.ip/cpanel with your account's username and password. Your IP address information is included in your welcome email.

]]> <![CDATA[How do I access my website statistics?]]> Your website stats can be found by logging into your control panel (cPanel > Web/FTP Stats) . We offer a variety of popular web site statistics programs to give you a comprehensive overview of your web site traffic & visitors.

Analog: Analog produces a simple summary of all the people who have visited your site. It is fast and provides great lightweight statistics.

Awstats: Awstats is probably the best web statistic analyzer on the web. The graphics are not too fancy, and clear and the the features are covering many requirements.

Webalizer/Webalizer Ftp: Webalizer is a more complex stats program that produces a variety of charts and graphs about who has visited your site.

Subdomain Stats: This will show statistics for the sub domains on your account.

Latest Visitors: This will show you the last 300 visitors who came to your site and some interesting information about them.

Bandwidth: This will show how many bytes your account has transferred.

Error Log: This will show errors in your site, images not loading, missing files, etc. This is very useful for debugging CGI scripts.

]]> <![CDATA[How do I block an IP address using cPanel?]]> If there is an IP address you want to block from your website, you can do so inside Cpanel. Here are the steps:

1. Log into your Cpanel account.
2. Under "Site Management", go to Ip Deny Manager.
3. Under "Add an IP Deny:" enter in the IP address you wish to block.
4. Click "Add".

You're all set! In case if you need to remove the IP banning, all you need to do is remove the string it created in your .htaccess file or select it from the drop down menu on the IP Deny Manager page.

Note: NEVER block your own IP address!

]]> <![CDATA[How do I create a backup of my website files?]]> Login to your cPanel Control Panel and choose "Backup" from the system menu. Click the link which reads "Download a home directory Backup " Your computer will then prompt you for a place to save your backup files locally for safekeeping.

]]> <![CDATA[How do I create a parked domain?]]> 1. Login to your cPanel and click on the Parked Domains icon (cPanel > Parked Domains)

2 Enter domain you want to park in the New Domain Name field, and click Add.

]]> <![CDATA[How do I create a Password Protect Directory?]]> Password Protect Directories. Select the folder you wish to protect by clicking on its name, then password protect it as your preference. The password protect feature allows you to easily password-prote...]]> Password Protect Directories. Select the folder you wish to protect by clicking on its name, then password protect it as your preference. The password protect feature allows you to easily password-protect a folder in your account. With this feature you can add/delete users. The users will be prompted to enter a username and password before they are allowed access to a certain folder. ]]> <![CDATA[How do I create a sub-domain?]]> 1. Login to your cPanel and click on the Sub Domains icon (cPanel > Subdomain)

2 Enter the prefix for the subdomain in the first blank field, and click Add.

Note: If the subdomain was added successfully, the following will appear (except sub.domain.com will be the prefix you are using, and your domain):

SubDomain Adder
The subdomain, sub.domain.com has been added.

]]> <![CDATA[How do I create an Addon-domain?]]> 1. Login to your cPanel and click on the addon-domains icon (cPanel > Addon Domains)

2. Enter the name of the Addon domain in the blank field next to New Domain Name:

3 Enter the name of the directory which contains the subdomain that the addon domain will point to in the blank field next to Username/directory/subdomain Name: (This directory will be the location for the Addon domain's files, just as public_html is the location for your domain's files.)

4 Type in the password for the new Addon domain, and click on Add Domain!

Note1: You can upload files directly to this Addon domain using the username and password for the Addon domain to log in through ftp.

Note2: Addon domains will need to be registered with a valid domain name registrar before they can be added. Make sure that your account has the ability to use addon domains before attempting to add one.

About Addon domains:

Addon domains are handled like subdomains as far as the server is concerned but to the outside world they are separate domains.

When you setup an addon domain, you enter the domain name (without www.) and the system will automatically suggest an appropriate folder and will create that folder so don't make the folder first.

You can enter any password you like, it doesn't have to be the same as the main domain.

You don't need to create a subdomain for the addon domain.

An ftp account is created for the addon domain so when you ftp using that ftp account it will direct you to the created folder for that addon and that's where you will upload the addon site.

If you need to change the password for the addon you do it through the ftp manager.

To view stats for the addon you look under subdomain stats.

You will setup emails for the addon domain in the main cpanel. Addon domains on a shared account do not have their own cpanel.

]]> <![CDATA[How do I create or modify a customized error pages?]]> 1. Log in to cPanel and go to the main menu, where you will see a link to the 'Error Pages' section and follow that link.

2. Click on the button of the required error page, such as the 403 button. After following that link, you will be able to easily upload your custom '404 Error' page using a built-in web based HTML editor. You can use the buttons at the top of the page to insert variables into the displayed code.

3. Finally click on 'Save' the button.

Article: Creating a User Friendly Custom '404 Error' Page

]]> <![CDATA[How do I create or restore a cPanel]]> Creating a Full Site Backup:
1. Log into cPanel
2. Click on the "Backup" tool icon
3. Click on "Generate/Download a Full Backup" (This will create a Full backup of your cPanel account including your files, databases, email etc)
4. On the next page click on "Generate Backup", then the backup will generated and placed on your Home Directory. You may keep all the other fields blank unless if you are an advance user.

To restore your account: A "Full backup" can only be used for moving your account to another server or keeping a local copy of your account. "Full backup" can only be restored by SkyNetHosting.Net itself. If you have a "Full Backup" and need to be restored, please contact the technical department including the folder or url (Home Directory) that you placed the "Full Backup"

]]> <![CDATA[How do I enable Hot Link Protection? (Hot Link Protection FAQ)]]> Q: How to enable Hotlink protection?
A: Click on “HotLink Protection” (cPanel > HotLink Protection) and click on the “Activate” button.

Q: How to allow direct requests?
A: Click on “HotLink Protection”, make sure the box beside Allow direct requests is checked and click on the “Activate” button.

Q: How to disallow direct requests?
A: Click on “HotLink Protection”, make sure the box beside Allow direct requests is unchecked and click on the “Activate” button.

Q: How to change the URL to redirect when hotlinked?
A: Click on “HotLink Protection”, enter the URL you wish to redirect users in the field next to Url to redirect to and click on the “Activate” button.

Q: How to add extensions to the hotlink protection?
A: Click on “HotLink Protection”, add the extension you wish to add in the field next to Extensions to allow and click on the “Activate” button.

Q: How to remove extensions from the hotlink protection?
A: Click on “HotLink Protection”, remove the extension you wish to remove in the field next to Extensions to allow and click on the “Activate” button.

Q: How to give a URL access to my files?
A: Click on “HotLink Protection”, enter the URL to allow access in the box under Urls to Allow Access and click on the “Activate” button.

Q: How to disallow to a URL access to my files?
A: Click on “HotLink Protection”, remove the URL to disallow access in the box under Urls to Allow Access and click on the “Activate” button.

Q: How to disable Hotlink protection?
A: Click on “HotLink Protection” and click on the “Disable” button.

]]> <![CDATA[How do I redirect a page to an another page?]]> Redirects allow you to make a specific web page redirect to another page and display the contents of that page. This way you can make a page with a long URL accessible by a page which has a shorter and easier to remember URL.

1 To access the Redirects Menu, click on the Redirects (cPanel > Redirects) on the main screen of your cPanel interface.

2 Enter the URL that you wish to be redirected in the first blank field.

3 Enter the URL of the page that you wish your users to be taken (redirected) to in the second blank field.

4 Select from the drop box whether this redirect is to be permanent or temporary.

NOTE: Temporary redirects can be used when pages are under construction so that the user can view another page until that page is complete.

5 Click on "Add" to add the redirect.

]]> <![CDATA[How do I restore a Home Directory backup created with CPanel?]]> If you've previously downloaded a backup copy of your website through your CPanel Control Panel, restoring your site is a simple process.

Login to your cPanel Control Panel and choose "Backup" from the system menu. Once inside the Backup menu, you'll be prompted to perform four separate types of backup restorations, including "Full Backup", "Restore a Home Backup", "Restore an SQL Database" and "Restore an Alias/Filter Backup". Choose the type of backup you wish to restore, click the "Browse" button next to your backup option, and direct your hosting account server to the file on your computer which you'd like to restore.
After the file has been located, click the "Upload" button and your hosting account will begin to restore your backup automatically for you.

Note: A "Full backup" can only be used for moving your account to another server or keeping a local copy of your account. "Full backup" can only be restored by SkyNetHosting.Net itself. If you have a "Full Backup" instead of a "Home Directory" backup and need to be restored, please contact the technical department including the folder or url that you placed the "Full Backup"

]]> <![CDATA[How do I use the cPanel File Manager? (Tips for using The cPanel ...]]> To access file manager, login to your control panel and once inside click "File Manager" A new window should load showing what you would see as if you were using a ftp client. There's going to a bunch of folders and some other files related to your account functioning correctly. Do not delete any of these files/folders ever.

Navigate in File Manager:

  • Click on the File Manager button on the home page.
  • Navigate by using the following:
  • Open a folder by clicking on the folder icon.
  • Go up a level by clicking on the Up one level link.
  • Use the path links at the top of the window to move up and down the path.
  • Select a folder, so as to view or modify its properties, by clicking on the folder name link.

Uploading a File: To begin uploading you will always first go inside the "public_html" folder. To do so click the folder icon (not the wording). Once clicked you will be in the main folder of your site where you can upload your content, create more folders, and delete what you please. To upload, click "upload files" You will then click the browse button until you find the file on you computer that you wish to upload. When you are done uploading you can click the "back" at the bottom of the screen to take you back to your main folders.

Uploading a large website using Cpanel File manager: Now you can upload a large website at one thanks to the cPanel's Extract File feature. This feature allows you to upload large website at once using the file manager. First you will need to zip/compress your website and upload it to your web space using the file manager. After uploading click on the compress file, then a page on the right-top of file manager appears, then Click on Extract File Content, then a new page open to show all file extracted. Then your websites files will be extracted to your web space. Make sure website zip file to the public_html folder.

Editing a File: To edit a file just click the text wording of its' name. The right hand side will allow you to show file, delete file, edit file, change permissions, rename file, copy file, and move file.

Deleting a file or folder:

CPanel includes a Trash folder, which operates the same way as the Windows Recycle Bin. All deleted files are automatically placed in the Trash folder and can be restored to their original positions by a simple click. However, once you empty the Trash folder, the files are permanently deleted. Refer to Emptying the Trash for more information.

To delete a file or folder:

  1. Navigate to the file(s) or folder(s) that you want to delete.
  2. Click on the name of the file or folder to display the item's properties in the top-right corner of your window.
  3. Click on the Delete File link. The deleted file or folder is now displayed in the Trash area. Refer to Restoring an item from the Trash if you deleted the wrong file or folder by accident.

HTML Editor: Cpanel has a handy HTML Editor hidden inside, and it's FREE with all of our Hosting Plans! cPanel's HTML Editor is a powerful WYSIWYG (what you see is what you get) editor that offers easy web page editing tools, and saves your file to the web with 1 click.

You can edit online HTML pages directly through the File Manager.

To edit a file using the HTML Editor:

  1. Navigate to the folder where the file is located.
  2. Click on the name of the file.
  3. Click on the WYSIWYG Html Editor (IE 6 only) link in the top-right corner of your window. This will open a new window with the contents of the file displayed.
  4. Edit the file in the same manner as using a word processor.

Creating a new folder: Folders are a very useful way of adding organization and structure to your web site. They make maintenance of the site much easier, as you can easily see what files are in which folder. Most web sites include at least an /image folder to keep all the image files separate from the HTML files.

To create a new folder:
  1. Navigate to the area in which you will create the new folder.
  2. Click on the Create New Folder link.
  3. Enter the name of the new folder in the available field in the top-left corner of the window.
  4. Click on the Create button. The new folder will appear in the main display area.

Creating a new file:

For small text files it can be easier to create them online, rather than on your home computer and uploading the file. You can create text files, such as HTML, PHP, or plain TXT, but not binary files.

To create a new file:

  1. Navigate to the folder where you want to create your text file.
  2. Click on the Create New File link.
  3. Enter the name of the file to be created in the available field in the top-right corner of your window. You do need to add the file extension to the name, for example script.pl for a Perl script, not just script.
  4. Select the type of document from the drop-down list. Each type of file adds specific information to the text file:
    • Text Document - No text is added to the file.
    • HTML Document - No text is added to the file.
    • Perl Script - Automatically adds the path to Perl to the top of the file. Make sure to double-check that the path is correct.
    • Shell Script - Automatically adds the path to the Shell executable to the top of the file. Make sure to double-check that the path is correct.
  5. Click on the Create button. The file has now been created and the display updated to show the new file.
]]> <![CDATA[How to change CHMOD configuration file in cPanel (644, 666, 775, ...]]>
 
This guide will explain how to  to change the permissions of your files and folders using cPanel File Manager.

1. Log into cPanel and click on "File Manager" icon. (cPanel > Files > File Manager)

2. On the File Manager Select the file or folder where you need to change the permissions, then click on the "Change Permissions" icon on the top-right of your File Manager.



Now you can select the permissions that you would like to have for that file. Setting it to 777 is dangerous and should only be done for a short period and then changed back to something more restrictive such as 755 (so apache and outside groups cant write to the file).

3. Click on "Change Permissions" and the file will have its permissions changed.

]]> <![CDATA[How to create a new cron job using the advanced Unix style?]]> Click on “Cron Jobs” (cPanel >Cron Jobs), click on the “Advanced (Unix Style)” button, enter the desired options and click on the “Commit Changes” button.

]]> <![CDATA[How to create a new cron job using the standard and easier way?]]> Click on “Cron Jobs” (cPanel >Cron Jobs) , click on the “Standard” button, enter the desired options and click on the “Save Crontab” button.

]]> <![CDATA[How to do a domain lookup?]]> Click on cPanel > Network Tools, enter the domain name you wish to lookup in the field next to Enter a domain to lookup and click on the “Lookup” button.

]]> <![CDATA[How to do a trace route, tracert from the server to my computer?]]> Click on cpanel > Network Tools and click on “Trace Route”.

]]> <![CDATA[How to remove a cron job?]]> Click on “Cron Jobs” (cPanel >Cron Jobs), click on the “Advanced (Unix Style)” button, locate the cron job you wish to remove and click on the “Delete” button next to it.

]]> <![CDATA[What are the Error Pages listed in the Cpanel?]]> The error pages are pages that will show up if an incorrect request has been made by a web page viewer. If you create a 404 error page, then users will see this page if they try to go to a page which does not exist on your site.

400 - Bad Request
401 - Authorization Required
403 - Forbidden
404 - Page Not Found
500 - Internal Server Error

]]> <![CDATA[What happened to the search engine submittal that was in cpanel?]]> It was removed by cPanel because all search engines submittal is a scam. The search engines want to be as organic as possible and people submitting their sites is not organic. All search engines now have bots that will find your site automatically. To increase the amount of bots that find your site, get other sites to link to your site.

]]> <![CDATA[What is Add-On Domains?]]> An add-on domain is a combination of the parked and subdomains, and allows you to host an additional domain within your account, but with separate content. Example Usage:

  • You have two domains myhosteddomain.com and myhosteddomain.biz
  • myhosteddomain.com is the main domain for your website and you want people to be able to access a *different* site as myhosteddomain.biz
  • You upload your additional website into a directory in your webspace called /site2/
    you can now access the 2nd site as myhosteddomain.com/site2/
  • You can add the additional domain as an "add-on" from within your Control Panel, redirecting it to the site2 folder.
  • Now when someone types myhosteddomain.co.uk they get the original site and when they browse to myhosteddomain.biz they will go to the site2 website.
]]> <![CDATA[What is Fantastico?]]> Fantastico De Luxe is the leading auto installer for cPanel servers. With more than 10,000 installations, it provides more than one million end users the ability to quickly install dozens of the leading open source content management systems into their web space.

Complete list of 50 scripts

Fantastico DeLuxe will allow you and your customers to install over 50 scripts instantly. To use Fantastico simply login to your cPanel control panel then click on the Fantastico icon located at the bottom of your cpanel, from there you can 50+ scripts such as Blogs, Portals/CMS, Forums, Shopping Carts, Customer Support Desks, Image Galleries, Mailing Lists etc with just an click of a button.

Click Here to learn more about Fantastico Auto Script Installer.

]]> <![CDATA[What is HotLink Protection?]]> HotLink protection prevents other websites from directly linking to files (as specified below) on your website. Other sites will still be able to link to any file type that you don't specify below (ex: html files). An example of hotlinking would be using a tag to display an image from your site from somewhere else on the net. The end result is that the other site is stealing your bandwidth. You should ensure that all sites that you wish to allow direct links from are in the list below. This system attempts add all sites it knows you own to the list, however you may need to add others.

]]> <![CDATA[What is Index Manager?]]> The index manager will allow you to turn indexes on or off for a directory. If indexes are off, people will not be able to see what files are in a directory that lacks an index file. You can access it via cPanel > Index Manager

]]> <![CDATA[What is Parked Domains?]]> What is Parked Domains

A parked domain is simply another domain which you can use to access the SAME content as another domain. As an example:

  • You have two domains myhosteddomain.com and myhosteddomain.biz
  • myhosteddomain.com is the main domain for your website and you also want people to be able to access the site as myhosteddomain.biz, and have them both show the same content.
  • You can add the "parked" domain from within your Control Panel
    Now when someone uses either myhosteddomain.com or myhosteddomain.biz they will go to the same website.
    • ]]> <![CDATA[What is Subdomains?]]> On CPanel based systems, a subdomain is a method to map a hostname/url to a sub-directory. As an example:

    • Assume your domain is myhosteddomain.com
    • You install a forum into a directory in your web space called /forum/
      you can now access the forum as myhosteddomain.com/forum/
    • You can turn the directory "forum" into a sub-domain from within your Control Panel. Now you can also access your forum as forum.myhosteddomain.com
    ]]>         <![CDATA[Why can't I log into my cPanel or webmail?]]> Most office buildings as well as hotels have a firewall setup to block access to the ports required for cPanel, WHM and webmail to load. These ports are 2082 (cPanel) 2086 (WHM) and 2095 (Webmail). If your networks firewall or proxy server is blocking these ports, you might have trouble accessing your control panel/webmail.

    If the ports have been blocked you must open these ports before you use your control panel or webmail. In case if you are unable to do that, you can by pass the above ports by installing CpanelProxy script into your hosting account. This can be done easily with the following easy steps:

    1. Create a subdomain namely cpanel / webmail / whm in the Cpanel control panel
    2. Download the CpanelProxy script from CpanelProxy source forge download page.
    3. Once downloaded to your local terminal, unzip and upload it via FTP to the subdomain cpanel / webmail / whm which you have setup in Steps 1.
    4. Access your site via http://cpanel.yourdomain.com for Cpanel control panel , http://whm.yourdomain.com for WHM or http://webmail.yourdomain.com for webmail.

    We ONLY recommend this script in cases where port 2082 / 2086 / 2095 is blocked by your firewall and the administrator does not allow you to open it, as there could be associated security risks* with this type of setup

    Another reason that you could have trouble accessing your control panel could be due to issues (DNS issues, domain propagation issues etc) related to your domain name. In these cases you may attempt to access your control panel or webmail with your IP address in the following manner:

    http://your.ip/cpanel/
    http://your.ip/whm/
    http://your.ip/webmail/

    Note: Use should use your IP address to access your cPanel if your domain is in the process of being transferred over.

    *There is a possible security risk of enabling this feature on your hosting account. For every successful login attempt to the Cpanel control panel you will see a message "Last login from: XX.XX.XX.XX" where XX.XX.XX.XX is the IP address of the last user who login to your Cpanel control panel. This is a security feature to keep trace of the last login user to your Cpanel control panel.

    However, with the installation of CpanelProxy script to your Cpanel account, the last login from IP will be always showing 127.0.0.1 which is a local IP. This will wipe off any foot steps of tracing in case your Cpanel control panel is being compromised.

    ]]>         <![CDATA[Why can't I see my Custom Error Pages?]]> After setting up the error pages in cpanel, you may need to adjust your browser settings to see this pages.

    If you are using Internet Explorer:

    Click Tools > Internet Options > Advanced and uncheck 'Show friendly HTTP errors'.

    If you are using a different browser, check the settings and look for something that relates to errors.

    Note: Custom error pages do not show up on temporary access url's (url's IP address, server name etc.) for your account.

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