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Sep
24
USA Reseller Server Corporate VIP2 - Motherboard Replacement (Resolved)
Posted by SkyNetHosting.Net Inc. on 24 September 2016 12:29 AM

Hello.

USA Reseller Server Corporate VIP2 had multiple network issues recently resulting downtime. At all times same PCI-e link has been dropped suffering with most recent period of time, therefore in order to prevent the issue from happening again we are replacing the server's motherboard and network card. 

We had planned this as a scheduled maintenance on Sunday but we are proceeding it with it immediately as there are multiple downtimes and it would be not feasible to wait till Sunday. It would approximately take 45 minutes to replace the motherboard but we are keeping a maintenance window of 1-2 hours.

Hardware Replacement Status: COMPLETED
 
Server Status: ONLINE

We will keep you updated on the same. 

Best Regards,

SkyNetHosting.Net Inc.

 

 


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Sep
22
[Corp2]Server Down: Network issues (resolved)
Posted by Sarah J on 22 September 2016 07:07 AM

Hello,

We are facing a device level issue with network card on the server. DC engineers are working to replace the device, we will update you with progress here.


 Thank you.

Best Regards,

Sarah
SkyNetHosting.Net Inc.


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Sep
22
[Mint2]Server Down: Network issues[Resolved]
Posted by Sarah J on 22 September 2016 01:15 AM

Hello,

Server mint2.noc401.com  seems to be inaccessible, kindly hold on, we are working on this.   The data center network engineers are already on this with top priority, we would keep you updated on the same.

 Thank you.

Best Regards,

Sarah
SkyNetHosting.Net Inc.


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Aug
29
HDD Replacement - USA Reseller Server USVIP1 ( Completed )
Posted by SkyNetHosting.Net Inc. on 29 August 2016 03:43 PM

Hello.   

One of the HDD's on USVIP1 server reseller has been showing errors just after the recent CloudLinux update. The data on the faulty drive needs to be copied to another drive on the server. Currently data is being copied from the old drive to the new drive. About 90% of the websites will not work or show errors during the data data sync. ETA for the data sync to complete and all sites to be back online is 6-8 hours.

Update1: Data transfer from old drive to new drive ( In Progress )

Update2:  20% Completed - ETA to complete is 6 Hours

Update3:  70% Completed - ETA to complete is 2 Hours.

Update4:  100% Completed.

We will keep you updated on the same. 

Best Regards, 

SkyNetHosting.Net Inc.


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Aug
18

Greetings!

The server SGVIP1 was having some minor load issues for the last few weeks. We understand these issues are very frustrating for our customers and we have decided to upgrade Server. We believe these improvements were needed to maintain uptime and reliability in order to keep all valued customers satisfied with our services. There will not be any downtime as its live migration.

Once the upgrade is completed, resellers that use private nameservers need to update their ns1 and ns2 IP's to point their customer sites to the new server. Customers that use our default white labeled nameservers will be automatically upgraded to the new servers. We are planning to complete the migration by August, 25 2016 - 11PM GMT. All customers will be contacted individually once the migration is completed.

Thank you for choosing SkyNetHosting.Net as your hosting provider.

Best Regards,

SkyNetHosting.Net Inc.

 

 


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Aug
1
Performance Improvement Program - Singapore VPS (Upgrade to 3D V-NAND)
Posted by SkyNetHosting.Net Inc. on 01 August 2016 06:43 AM

Hello.

We believe some improvements were needed to maintain speed and reliability of our Singapore SSD VPS servers. In order to offer the best customer experience and latest technology we would be upgrading our Singapore VPS nodes from traditional SSD drives to all new state of the art 3D V-NAND Drives which are 200% faster than normal SSD drives.  Since there is no option to perform a live transfer there will be a downtime of 60-120 minutes for each VPS during the migration. The migration scheduled to start August 5th, 2016 11:00 AM Singapore Time (SGT). Each VPS customer would be contacted individually before and after the transfer. 

 

Best Regards.

SkyNetHosting.Net Inc.

 


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