Hello,

We are writing to inform you that one of our server sgvip4.noc401.com is currently experiencing an unexpected hardware-related issue, leading to downtime. Our technical team, along with the data center engineers, is actively investigating the root cause and working towards a resolution at the earliest possible time.

At this moment, due to the nature of the issue, we are unable to provide a specific estimated time for resolution (ETA). However, please be assured that we are treating this matter with the highest priority and will continue working diligently to restore normal operations as soon as possible.

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption it may have caused to your services. Our team will keep you updated with further details as soon as we have more information regarding the progress of the resolution.

We truly appreciate your patience and understanding during this time.

Update:

We are pleased to inform you that the issue has been successfully resolved the reported server issue, and all services are now back to normal and functioning as expected. We have closely monitored the server post-recovery to ensure stability, and everything is operating smoothly.

We sincerely appreciate your patience and understanding during this period. If you experience any further issues or need assistance, please feel free to reach out to our Support.

Hello,

 We would like to inform you that a server live upgrade has been scheduled for January 21 2025 at 13:00 MST. This upgrade is necessary due to slowness reported on server and we move the server to new hardware. The upgrade process may take 72 hours as it is live migration. We want to assure you that there will be no downtime during this process, as it will be a live migration. Your IPs will remain the same after the migration is complete. 

To ensure a smooth and error-free migration, we kindly request that you refrain from making any customizations or uploads to your domains during this time.

We understand the importance of keeping you informed, and we will be providing regular updates on the migration progress through this news thread. If you have any questions or concerns regarding this upgrade, please do not hesitate to contact our technical support team.

Thank you for your cooperation and understanding.

Best regards,

Skynethosting.Net

Hello

We are writing to inform you about an important upcoming server maintenance activity. A server rack replacement has been scheduled as part of our efforts to ensure reliable and efficient service.

Maintenance Details:

Date: Thursday, January 16, 2025

Timeframe: Maintenance start between 10:00 AM and 4:00 PM Arizona Time

Expected Downtime: Approximately 3 hours (though this may vary slightly)

This maintenance will not affect the network providers or IP addresses associated with your server.

All existing configurations will remain unchanged.

We understand that downtime can be disruptive to your operations. Please rest assured that this action is necessary to maintain the quality and reliability of our services.

Once the maintenance is complete, we will send an update via this thread. Should you encounter any issues with your server afterward, please don’t hesitate to reach out, and we’ll promptly assist you.

Thank you for your understanding and cooperation.

Best regards,

Skynethosting.Net

Hello,

We are reaching out to inform you about an important upcoming server upgrade. To maintain optimal performance and security, we have scheduled an emergency upgrade on November 17th due to an issue reported with the OS Drive.

Please be aware that this process will involve downtime of 24-48 hours.

Key Details:

• Scheduled Date: November 17th
• Estimated Downtime: 24-48 hours
• IP Addresses: Your IPs will remain unchanged after the migration.

Important Note: To ensure a smooth and error-free migration, we kindly ask you to refrain from making any customizations or uploading new content to your domains during this upgrade window.

We understand the importance of keeping you informed throughout the process. We will notify you once the upgrade begins and provide regular updates on the progress through our news thread.

If you have any questions or concerns about this upgrade, please do not hesitate to contact our technical support team. We are here to assist you with any inquiries.

Update : The service has been restored for all accounts except for those in suspended state. We will be restoring them soon.

              If you are facing issue with any restored domains, please update us with domain names on ticket or live chat.

Thank you for your cooperation and understanding. We appreciate your continued trust in our services.

We would like to inform you that We identified an issue with the OS drive on the server, which requires a complete replacement.

Resolution Plan:

To address this, we will perform the following steps:

1. Replace the OS drive.
2. Reinstall the operating system.
3. Restore all accounts to ensure complete functionality.

This process will take approximately 24 hours, during which the domains on this server will remain offline. However, please be assured that no data loss will occur .

We sincerely apologize for any inconvenience caused and appreciate your patience. Our team is working diligently to resolve this issue as quickly as possible.

Update 1: We would like to inform you that the server upgrade process has officially begun. Our team is working diligently to ensure the procedure is completed as smoothly as possible.

Hello,

We would like to inform you that the server live upgrade has been scheduled for October 22 th at 01:30 PM BST. This upgrade is necessary to enhance the server's performance. Rest assured, there will be no downtime during this process, as it will be a live migration. You will be updated via ticket with new ips once migration completed

It will take 48-72 hours for the migration to complete. To ensure a smooth and error-free migration process, we kindly request that you refrain from making any changes to your sites during this time. This includes avoiding upgrades to your CMS or installation of new plugins.

We understand that you may be eager to enhance your website, but making changes during the migration process can lead to complications and potential errors. By waiting until the migration is complete, you can ensure a seamless transition without any disruptions to your site's functionality. We will synchronize all emails once the migration is completed.

Our team is dedicated to providing you with the best possible service, and we appreciate your cooperation in this matter. If you have any questions or concerns, please don't hesitate to reach out to our support team. Thank you for your understanding and patience.

We understand the importance of keeping you informed, and we will provide regular updates on the migration progress through this news thread. If you have any questions or concerns regarding this upgrade, please do not hesitate to contact our technical support team.

 Thank you for your continued trust in our services.