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Sep
18
Server down: Singapore Node server[Resolved]
Posted by Sarah J on 18 September 2020 06:14 AM

Hello,

 

We are unable to ssh to the node server though, the alert for the node is shown as accessible,  we are working along with our DC engineers on this case.  This is our top priority, we would keep the news updated, thank you.

Update 1:  We have rebooted the server, kindly hold on.

Update 2: Server is now accessible, kindly open a ticket incase of any further issues.

 

Best Regards,

SkyNetHosting.Net Inc.


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Sep
15
Server Down: Singapore VIP1 Server[Resolved]
Posted by Sarah J on 15 September 2020 06:45 AM

Hello,

Singapore VIP1 server seems to be  inaccessible, we have contacted DC network on this regard.  We are holding on, and would keep the news updated shortly.

Update 1: Server is being still checked on, DC engineers are currently on this high priority task.

Update 2: The issue has been identified as a fault NIC card. Server has been rebooted now , the faulty NIC crad would be replaced in later.

 

 

Thank you.

SkyNetHosting.Net Inc.

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Sep
1
Server Upgrade : USA Corporate VIP3 Reseller Server[Resolved]
Posted by Sarah J on 01 September 2020 01:11 PM

Greetings!

We have scheduled the live server upgrade on September 4th, at 10 PM EST (GMT-4). Your current server's processors will be upgraded to a new 40 CPU E5-2680 v2 along with 1.6TB older NVMe drives to being upgraded to all new 3.8TB Intel NVMe drives. We believe these improvements were needed to maintain uptime and reliability in order to keep all valued customers 100% satisfied with our services.

 

There will not be any downtime as its a live migration and your IP's will remain the same after migration. We will be stopping the ftp service so that no further file uploaded during this live migration. Please ensure that no customizations/uploads on your domains are done during this window to ensure error-free migration.

 

We would be keeping this news thread updated with migration progress once the migration has started.If you have any questions or concerns in this regard please feel free to contact technical support.

Update 1:  We have started packaging of the domains on the old server, kindly hold on.

Update 2: migration  50% completed

Update 3:  Process is now 70% completed.

Update 4:  We have completed the migration, and all the services are now working perfectly.  Thank you.

Thank you.

SkyNetHosting.Net Inc.


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Aug
28
Network Issues - USA Data Center [Resolved]
Posted by Aaron J on 28 August 2020 08:30 PM

Network issues reported for the reseller servers in the USA location.We are working on this issue on top priority and are in touch with the Data Center.

Reports says that not all users around the globe are having connectivity issues, but some of the users are experiencing issue accessing services. We would be updating the news as soon as we have more information.

 

Update 1: This issue was resolved and services were accessible fine. This was possibly due to some wider issue with internet routing in
general that may have only affected specific routes or internet providers.

SkyNetHosting.Net Inc.

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Aug
12
Server not responding - CORPORATE VIP5[Resolved]
Posted by Aaron J on 12 August 2020 01:40 AM

We are experiencing connectivity issue with the corporate server  "CORPORATE.VIP5".  We are making every effort to get this fixed and services restored as quickly as possible. We would keep the news updated, thank you.

Update: The server is back online and services are working fine. Please send in a support ticket or contact us via live chat if you face issues.

Best Regards,

SkyNetHosting.Net Inc.

Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.


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Aug
7
Server Down : SEO Server Britz2[Completed]
Posted by Sarah J on 07 August 2020 07:46 AM

Hello,

 We are experiencing network issues with the SEO  server "Britz2".  We are making every effort to get this fixed and services restored as quickly as possible. We would keep the news updated, thank you.

Update 1 :  Server rebooted for file system check, kindly hold on.

Update 2:  File System check completed, and services back online.

 

Best Regards,

SkyNetHosting.Net Inc.


Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.


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