Hello,

We are writing to inform you that one of our server sgvip4.noc401.com is currently experiencing an unexpected hardware-related issue, leading to downtime. Our technical team, along with the data center engineers, is actively investigating the root cause and working towards a resolution at the earliest possible time.

At this moment, due to the nature of the issue, we are unable to provide a specific estimated time for resolution (ETA). However, please be assured that we are treating this matter with the highest priority and will continue working diligently to restore normal operations as soon as possible.

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption it may have caused to your services. Our team will keep you updated with further details as soon as we have more information regarding the progress of the resolution.

We truly appreciate your patience and understanding during this time.

Update:

We are pleased to inform you that the issue has been successfully resolved the reported server issue, and all services are now back to normal and functioning as expected. We have closely monitored the server post-recovery to ensure stability, and everything is operating smoothly.

We sincerely appreciate your patience and understanding during this period. If you experience any further issues or need assistance, please feel free to reach out to our Support.