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Mar
25
CPU Overheat/Hardware Replacement : SGVIP4 Server[Resolved]
Posted by Sarah J on 25 March 2020 05:14 PM

Hello,

Recently  we have been alerted with sluggishness and intermittent inaccessibility issues for the Singapore VIP server SGVIP4. Monitoring was continual from then on, and we have traced out server log messages pertaining to CPU over heat errors. We might need to check the hardware and replacement for the faulty devices need to be handled out.  Our DC engineers would be taking down the server SGVIP4, at 8PM SGT March 26th.

Kindly note the same, we would be keeping the news thread updated as soon as the process is initiated.

 

Update 1:  Server is being taken down now, kindly hold on.

Update 2:  Faulty hardware has been replaced, and server is now back online. Thank you.

 

Thank you.

SkyNetHosting.Net Inc.

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Mar
23
Network Issues - Singapore Data Center [Resolved]
Posted by Aaron J on 23 March 2020 09:27 PM

Network issues reported for the servers in Singapore location. Data Center staffs are working on top priority. We would be updating the news as soon as we have more information.

Update: Data Center found possible attack to the network and mitigated it. Servers are accessible fine now.

Feel free to open a support ticket or contact us via live chat if you face any issues further.


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Mar
21
RAM Replacement - Singapore Smart Cloud Server 1 [Resolved]
Posted by Sarah J on 21 March 2020 04:59 AM

Hello,

Due to the recent downtime reports on the server Singapore Smart Cloud Server 1,  we were continuing our server audits and reports were recorded. We have traced out memory related errors at the server, which  seems to have lead to the server downtime. We have now scheduled an emergency RAM  replacement  on  Saturday 21st March 2020, around 9AM SG time, the faulty RAM need to be replaced from the slot.

We need to shutdown the server, and proceed with the replacement,  and a downtime of 45 minutes is expected. We would be updating the news thread as and when the process is initiated, thank you for your kind cooperation on this regard.

Update 1:  Server is being taken down now, kindly hold on.

Update 2: RAM replacement completed. the server is back online now. Thank you

Thank you.

SkyNetHosting.Net Inc.

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Mar
20
Server/Network Issues - Singapore Smart Cloud Server 1[Resolved]
Posted by Sarah J on 20 March 2020 07:37 AM

Hello,

Server/Network routing issues have been traced for Singapore Smart Cloud Server 1, and we are handling this on this on top priority. Right now, as per the update from Datacenter, network level issues are being suspected. We would keep this news updated on this regard, thank you.

Update 1: Datacenter Engineers are working on the network.

Update 2: Server has been rebooted, and servers are now back online. All the ip's are routing fine, thank you.

 

Thank you.

SkyNetHosting.Net Inc.

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Mar
13
Backup Drive Replacement - Singapore Smart Cloud Server 1[Resolved]
Posted by SkyNetHosting.Net Inc. on 13 March 2020 11:12 AM

Dear Client,

We have traced out hardware issues as in relation with the Singapore Smart Cloud Server 1 server during our server audits. Seems like there is a faulty drive on this hardware node. Though, this specific drive is not in anyways related to any server data or contents, as it is a spare drive,  we have outlined that the drive replacement is mandatory.

In order to replace the drive we need to shut down the server, open up the server chassis and replace the drive and reboot the system. As a security measure, we recommend that you take a backup of your data to your local end, or remote.

The maintenance is scheduled to be done on Friday 13th March 2020, around 9PM SG time. If you have any questions or concerns, kindly open a ticket so that we can address the same.

Update 1:  Backup drive replacement has been completed.  The total downtime was around 30 minutes and the hardware node is fully functional right now.

Thank you.

SkyNetHosting.Net Inc.

Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.


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Mar
4
Emergency Network Maintenance - US Phoniex Data Center[Resolved]
Posted by Aaron J on 04 March 2020 03:10 AM

We have received update that the data center is working on a critical maintenance on network switches.

This maintenance will result in approximately 10 minutes of downtime. Once the maintenance is complete, server(s) should come back online automatically as they reconnect to the internet.

We understand the notices were sent out very suddenly, however, seems like immediate maintenance was required in this case. Updates will follow.

Update 1: Server maintenance still on going, we are closely monitoring.

Update 2: Currently no downtime reported for our servers, the process is still ongoing.

Update 3: No updates for any servers, kindly hold on.

Update 4: The process seems to be completed, thank you.

Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts

 


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