RSS Feed
News
Jul
2
Drive Replacement : UKVIP Server [Resolved]
Posted by Sarah J on 02 July 2020 12:07 PM

Hello,

During our routine server auditing and maintanence, we have narrowed down the recent issues for the UKVIP3 server as due to drive errors. We have traced out the faulty drive and all accounts on this drive has been already rearranged to the other normal partitions. We are scheduling a drive replacement on UKVIP3 server, on July 3rd, 12.30am UK time.  Please note that we expect a downtime of 30 minutes for the entire process.

We would be keeping the news updated, thank you.

Update 1:  We are initiating the process now, server would be soon taken down.

Update 2:  We have taken down the database server, kindly hold on.

Update 3: Server is still down,  DC engineers are still working on the server. There seems to be issues with RAID initialization with the new drive, this is being currently checked.

Update 4:  Server is back online, we are working on the security systems now, domains would be soon back online.

Update 5: All services are back online, thank you.

Thank you.

SkyNetHosting.Net Inc.

Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.


Read more »



Jun
30
Drive Replacement: Singapore VIP4 Server [Completed]
Posted by Sarah J on 30 June 2020 11:20 AM

Hello,


The /home4 partition for the server has gone read only, seems the file system check could not recover the drive to normal mode.

We have scheduled a drive replacement for this same partition at around 10PM SGT time today.  Server would need to be rebooted for the process and an estimated downtime of 45 minutes is expected. The new drive would be added in and data would be moved into, no loss of data is expected for the domains at all. We would keep the news updated on goingly.

Update: We have fixed the issue with /home4 partition and websites have been functioning fine. We have also added a new drive to the server and we are in the process of rearranging data to the new drive without any downtime. We are doing it per account to make sure that the rearrange is done smoothly.

Please create a support ticket or contact us via live chat if you face any issues or have further questions.

Thank you.

SkyNetHosting.Net Inc.

Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.

 

 


Read more »



Jun
18
Network connectivity issue: INDIA VIP2 Server
Posted by Aaron J on 18 June 2020 04:58 PM

The India VIP server,  INDIAVIP2 is having issue with network connectivity and we are already in touch with our datacenter engineers on emergency. Kindly hold on for updates.

Update 1: Due to a large scale DDos attack, IPs are not responding. DC is working to mitigate the attack. Updates will follow.

Update 1: DC engineers are still on this issue, and they have confirmed this is the priority task.  We are holding on, thank you.

SkyNetHosting.Net Inc.

Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.


Read more »



Jun
15
Server Down : INDIA VIP2 Server : Routing Issues [Completed]
Posted by Sarah J on 15 June 2020 09:35 AM

Hello,

It seems like the India VIP server,  INDIAVIP2, suddenly stopped responding. We have contacted our datacenter engineers on emergency. We would keep the thread updated,  thank you.

Update 1:  Server is now back online, DC engineers reported a network outage, which seems to be now fixed.

Update 2:  Seems like the routing issues, still prevail, we are working on.

Update 3 :  Server is back online,  we are working on individual ip issues now. Please open a ticket incase of any issues for your account.

Thank you.

SkyNetHosting.Net Inc.

Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.


Read more »



Jun
14
File System Issues - SGVIP4 [Resolved]
Posted by Aaron J on 14 June 2020 10:16 AM

The filesystem on one of the drives on the server has gone read only and we are working to fix this. We will keep the thread updated regarding the progress.

Update1: The server has been rebooted to fix the issue. Updates will follow.

Update 2: The server is back online and services are working fine. Please create a support ticket or contact us via live chat if you face any issues.

Thank you.

SkyNetHosting.Net Inc.

Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.

 


Read more »



Jun
7
Network Issues - Corporate VIP5[Resolved]
Posted by Daniel Johnson on 07 June 2020 09:45 PM

Hello,

Server/Network routing issues have been traced for Corp VIP5 server and we are handling this on this on top priority.

We are in touch with Data Center technicians on this. We would keep this news updated on this regard.

 

update 1 : DC have managed to make the server online. Websites are loading fine now.

Update 2:  We have identified the issue, which lead to this case and have taken counter measures.

 

Thank you.

SkyNetHosting.Net Inc.


Read more »