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Dec
26
Network Issues SG Reseller Server SGVIP4 [Resolved]
Posted by Matt Roberts on 26 December 2020 11:51 PM

Hi,

There is network issue reported for the server SGVIP4. We are working on this issue with top priority. We would be updating the news as soon as we have more information.

SkyNetHosting.Net Inc.

 

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Dec
23
Server Down - UK Reseller Server BERKSHIRE [Resolved]
Posted by Aaron J on 23 December 2020 05:06 PM

The server BERKSHIRE appears not responding and we are in touch with data center technicians to get the server online. Updates will follow.

Update 1: The server is failing to boot and data center technicians are working to get this sorted. Updates will follow.

Update 2: We are working to get a new primary drive connected and get the server OS reloaded on the new drive. Then recover data as it is failing to boot. Updates will follow.

Update 3: DC is still on the server, kindly hold on.

Update 4: The UK We are still running into some issues with the installation.

The UK Data Center have tried to re-installed the OS on a fresh but its failing due some issues so they have tried installing it manually unfortunately that too has failed therefore the issue is escalated to a senior hardware technician. 

The engineers at the UK data Center is working on this matter with high priority but they are short-staffed due to COVID-19 and the Christmas holidays so its taking more time to resolve as it would take normally. We apologize for the inconvenience.

Update 5: The UK NOC staff managed to get the server back online without reinstalling the OS. We have also reconfigured the Raid system.

Update 6:  The server is online and 100% operational however we are doing few final checkups before before in order to make sure the issues wont get repeated again.

Thank you.

SkyNetHosting.Net Inc.

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Dec
11
Hong Kong Reseller Server HKVIP1 - Emergency Server Upgrade [Completed]
Posted by SkyNetHosting.Net Inc. on 11 December 2020 12:34 AM

Hello.

Recently your server HKVIP1 had some minor and few major problems, experiencing load issues and downtimes in few occasions. We understand these issues are very frustrating for our customers and we proceeding with a emergency server upgrade/migration as we speak.

Since the server is having a issue with one of its disks in its Raid Array we will be doing the migration using most latest remote backup that we have for your server. The migration is scheduled to be completed within 24 to 36 hours. There will also be a change in IP's and each reseller will be contacted before and after the migration via a ticket with all details. 

Update1: Migration started.

Update 2: Migration is now 60% completed, kindly hold on.

Update 3: Status now 75%, thank you.

Update 3: Status 80% completed now.

Update 4: The status is more than 95% completed. Updates will follow.

Update 5: The migration has completed. We have sent out separate notice on the IPs/Nameservers details. Please open a support ticket or contact us via live chat if you face any issues further.

If you have any questions regarding this move, or any of the services we are offering to facilitate it, then please do not hesitate to contact us.

Best Regards,

SkyNetHosting.Net Inc

 


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Dec
10
Server Down: HongKong VIP (HKVIP1) Server [Completed]
Posted by Aaron J on 10 December 2020 08:29 PM

The HongKong VIP server  "HKVIP1" is not responding currently. We are making every effort to get this fixed and services restored as quickly as possible. We would keep the news updated, thank you.

Update 1: DC techs are working to get the server online. Updates will follow.

Update 2:  While the data center engineers were working to get the server up, they noticed that one of the drives in the raid array was not detecting. The data center engineer will try to reseat the drive to see if it get detected. If not, they will attach a new drive and set the array to rebuild to have the server up and running. We will keep you updated on the progress.

Update 3: We have managed to get the current server online. The migration of data to the new server is in progress as mentioned in the other thread.

Please open a support ticket or contact us via live chat if you face any issues.

Best Regards,

SkyNetHosting.Net Inc.

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Dec
9
Server Down: HongKong VIP (HKVIP1) Server[Resolved]
Posted by Sarah J on 09 December 2020 12:21 PM

Greetings!

We are experiencing connectivity issue with the HongKong VIP server  "HKVIP1".  We are making every effort to get this fixed and services restored as quickly as possible. We would keep the news updated, thank you.

Update 1: DC engineers are checking the ip routing to the server, kindly hold on.

Update 2: Server is now back online, and services perfect.  Thank you.

Best Regards,

SkyNetHosting.Net Inc.

Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.


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Dec
4
Server Upgrade : USA Corporate VIP6 Reseller Server [Resolved]
Posted by Sarah J on 04 December 2020 09:00 AM

Greetings!

We have scheduled the live server upgrade on December 5th, at 9 PM EST. Your current server's processors will be upgraded to a new 40 CPU E5-2680 v2 along with 1.6TB older NVMe drives to being upgraded to all new 3.8TB Intel NVMe drives. We believe these improvements were needed to maintain uptime and reliability in order to keep all valued customers 100% satisfied with our services.

There will not be any downtime as its a live migration and your IP's will remain the same after migration. We will be stopping the ftp service so that no further file uploaded during this live migration. Please ensure that no customizations/uploads on your domains are done during this window to ensure error-free migration.

We would be keeping this news thread updated with migration progress once the migration has started.If you have any questions or concerns in this regard please feel free to contact technical support.

 

Update 1:  We have started packaging of the domains on the old server.  We would soon move the backups to the new server and start the restore process. 

Updare 2:  Restore is currently underway,  and 25% of the entire process has been completed.

Update 3: Migration is 50% completed.

Update 4: Migration still underway, 70% completed.

Update 5: Migration at 96% now, kindly hold on.

Update 6: Migration has been completed now, and all the domains are working fine. Thank you.

 

 

Best Regards,

SkyNetHosting.Net Inc.


Note: If you would like to receive these notifications to your email please feel free to subscribe for news using the "Subscribe" section located at the top left side of this page located just under the "Home" link and logo. When you subscribe you would be getting an email to validate your email address with a validation link. You must click on this link and validate your email in order to receive news alerts.


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