Dear Clients,

We are currently experiencing network connectivity issues affecting some of our servers located in the USA.

Our technical team is in active communication with the data center to identify and resolve the issue as quickly as possible.

We sincerely apologize for any inconvenience this may cause. We will post further updates on this portal as soon as more information becomes available.

Thank you for your patience and understanding.

UPDATE 1  : 

Based on our investigation, we believe the root cause lies within one of our upstream carriers. To reduce the impact on you, we have redirected traffic to our other carriers, and since making that change we've seen a substantial improvement in connectivity.

Our network administrator is continuing to work on this to ensure that the issue is fully resolved.

Hello,

Greetings!!

We would like to inform you that the Master Reseller usm1.noc41.com server live upgrade has been scheduled for May 17th at 4:00 UTC. This upgrade is necessary to enhance the server's performance and resolve the reported multiple accessibility issues. Rest assured, there will be no downtime during this process, as it will be a live migration. Your IPs will remain the same after the migration is complete. 

It will take 48-72 hours for the migration to complete. To ensure a smooth and error-free migration process, we kindly request that you refrain from making any changes to your sites during this time. This includes avoiding upgrades to your CMS or installation of new plugins. To prevent any discrepancy and ensure a smooth migration process, the FTP services on the server will be temporarily restricted during the migration period.

We understand that you may be eager to enhance your website, but making changes during the migration process can lead to complications and potential errors. By waiting until the migration is complete, you can ensure a seamless transition without any disruptions to your site's functionality. We will synchronize all emails once the migration is completed.

Our team is dedicated to providing you with the best possible service, and we appreciate your cooperation in this matter. If you have any questions or concerns, please don't hesitate to reach out to our support team. Thank you for your understanding and patience.

We understand the importance of keeping you informed, and we will provide regular updates on the migration progress through this news thread. If you have any questions or concerns regarding this upgrade, please do not hesitate to contact our technical support team.

Thank you for your continued trust in our services.

Hello,

We would like to inform you that the recent cPanel/WHM security incident (CVE-2026-41940) has caused corruption to the server operating system, resulting in several system modules not functioning properly.

To ensure service stability and security, we will be replacing the OS drive and performing a fresh operating system installation on May 13 at 12:00 PM SGT.

Please note the following:

• Your server IP addresses will remain unchanged after the migration.
• The migration and restoration process is expected to take approximately 48–72 hours to complete.

Our team is fully committed to completing this process as quickly and safely as possible while minimizing disruption to your services.

We understand the importance of keeping you informed, and we will continue to provide regular updates regarding the migration progress through this news thread.

If you have any questions or concerns, please do not hesitate to contact our technical support team.

Thank you for your understanding, patience, and continued trust in our services.

 ========

We are pleased to inform you that the server migration and restoration process has now been completed successfully, and the services are currently accessible.

Please note the following important updates regarding DNS configuration:

• If your domains are using our default nameservers, no DNS changes are required from your end.
• If you are using external DNS providers or services such as Cloudflare, please ensure that your domain A records are pointed to the following IP address:

64.120.114.206

Due to the temporary shortage of IP availability following the migration process, we have currently assigned a single shared IP address for domain resolution on the server. Additional IP addresses will be gradually added and assigned to accounts accordingly.

Once the new IP allocations are completed, we will provide further updates and notify you regarding any required DNS changes for your domains.

We sincerely appreciate your patience, cooperation, and understanding throughout this process.

Thank you,

Skynethosting.net

Hello,

We would like to inform you that the recent cPanel/WHM security incident (CVE-2026-41940) has caused corruption to the server operating system, resulting in several system modules not functioning properly.

To ensure service stability and security, we will be replacing the OS drive and performing a fresh operating system installation on May 13 at 9:00 PM SGT.

Please note the following:

• Your server IP addresses will remain unchanged after the migration.
• The migration and restoration process is expected to take approximately 48–72 hours to complete.

Our team is fully committed to completing this process as quickly and safely as possible while minimizing disruption to your services.

We understand the importance of keeping you informed, and we will continue to provide regular updates regarding the migration progress through this news thread.

If you have any questions or concerns, please do not hesitate to contact our technical support team.

Thank you for your understanding, patience, and continued trust in our services.

Best Regards,

SkyNetHosting.Net

 ===========================

Update:

Hello,

We would like to inform you that the migration and restoration process for the SGVIP4 server has now been completed successfully, and the services are currently accessible and operational.

Please note that the server IP addresses remain unchanged for SGVIP4, therefore no DNS or A record changes are required from your end.

You may access the server services using the following direct URLs:

WHM Access:

https://sgvip4.noc401.com:2087/

cPanel Access:

https://sgvip4.noc401.com:2083/

If you encounter any issues accessing your websites, cPanel accounts, or related services, please reach out to us on ticket with the affected domain name(s) so that we can investigate and assist you further.

Please also note that we are currently handling a significantly high volume of support requests related to the recent incident. As a result, there may be a delay in our response times. We kindly request your patience and recommend replying only to your latest active ticket regarding the same issue to help us avoid duplicate handling and assist all clients more efficiently.

We sincerely appreciate your patience, cooperation, and understanding throughout this process.

 Thank you,

Skynethosting.net

Update: CloudLinux Kernel Vulnerability (CVE-2026-31431)

 We would like to inform you of an additional security update relevant to our ongoing remediation efforts.

A newly identified vulnerability affecting CloudLinux systems (CVE-2026-31431) has been reported.

https://blog.cloudlinux.com/cve-2026-31431-copy-fail-kernel-update

As part of our proactive security measures, we are currently applying the required kernel updates across all affected systems alongside the ongoing cPanel security remediation.

In addition:

• Systems that have already been brought back online are being re-verified to ensure full compliance with the latest patches.
• Additional validation steps are being carried out to maintain system integrity and security standards.

Impact Status

There is no confirmed impact within our infrastructure at this time

Service Impact

Due to these additional security checks, there may be minor delays in the overall restoration timeline

Client Action Required

• No action is required from clients at this stage

We remain committed to ensuring the highest level of security and will continue to share updates as necessary.

SkyNetHosting.Net Inc
Security & Infrastructure Team